this post was submitted on 09 Jan 2024
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This is the best summary I could come up with:
HP is facing a potential class action complaint regarding a firmware update that rendered its printers unable to use ink from any other supplier.
The complaint [PDF] centers around a firmware update issued between late 2022 and early 2023 that is alleged to have disabled a customer's printer if a replacement cartridge that was not HP-branded was installed.
It adds: "In effect, HP used the software update to create a monopoly in the aftermarket for replacement cartridges, permitting it to raise prices without fear of being undercut by competitors."
The complaint claims "the costs of ink for the All-in-One is not trivial or fleeting," and draws a comparison between the $100 needed for a typical set of HP-branded replacement cartridges versus those of a competitor, which it says can be half the price.
HP's end user license agreement states that using a third-party cartridge won't invalidate a warranty.
Ir is seeking class certification, compensation from the printer giant, and an injunction to disable the part of the firmware updates that prevent the use of third-party ink.
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