I can completely respect your perspective. Yes I was being short when I made this comment, no offense to the op was intended.
To patronize a service because its good does not imply loyalty.
Apple has a long history of being manipulative and exploitative of their customers. Being loyal to them (from my perspective) is like being loyal to an abusive person. You obey their commands not because of respect, but because you feel an emotional bond to them.
The XPS line was popular at work. Desk candy to compete with Mac books. However the engineering did not complete at all. The battery was the biggest fail point, we had a high percentage of battery issues under warranty, and they would take months to get replaced by the vendor.
We stopped buying them, if someone wants desk candy these days it's mostly Mac book pro as expensive as your budget can handle.