Reminder, prior to the 1980s, America largely had an entirely different and actually equitable business model, even in large corporations: Customers first, employees second, investors third. This makes sense because if customers and employees are unhappy, the business will fail. It was well understood that happy customers + happy employees = investors make money and are happy too.
Then the greed class, led by people like John Francis Welch, apt last name, and sold by mascots like Ronald Reagan, waged and won the class war handily by convincing the laborers it would be unseemly to engage in class war while they were economically slaughtered. Unchecked greed went from being acknowledged as the vile personal failing and personality deficit it is to being America's core cultural value, one we've been exporting globally ever since to my shame by association. The George Baileys appealing to basic humanity were snuffed out, and we now all live ~~in Pottersville~~ on Pottersearth. (These are It's a Wonderful Life references, for the uninitiated)
Now business priorities are defined by truly sociopathic capital markets, and the global business model is now investors first, investors second, investors third, and fuck you your position was outsourced to an 8 year old slave child in Bangladesh so I can pocket an extra dollar lol.
That's why you're miserable as an employee, and why you can't get service worth dogshit as a customer. Blame the capitalists who decided to cannibalize their own societies and planet for short-term profit. The ones that were already making a lot more and living larger than their employees, but demanded to live like modern Pharoahs on humanity's back.
Because it's worth you subsisting in fear and uncertainty, unable to afford to actually live a decent life, to travel to places and have experiences, so that the big mega yacht an oligarch commissioned can have a slightly smaller support mega yacht to tug it around and go where the big mega yacht is too big to fit. Priorities, duh!