So, I have significant hearing loss. Phone calls remove most of the lower sound frequencies that I’m able to hear well. Trying to talk to an Indian woman speaking quickly on the phone is nearly impossible. I am so happy for this change. Requiring phone calls for service is an accessibility issue.
this post was submitted on 17 Oct 2024
213 points (100.0% liked)
News
23301 readers
3241 users here now
Welcome to the News community!
Rules:
1. Be civil
Attack the argument, not the person. No racism/sexism/bigotry. Good faith argumentation only. This includes accusing another user of being a bot or paid actor. Trolling is uncivil and is grounds for removal and/or a community ban. Do not respond to rule-breaking content; report it and move on.
2. All posts should contain a source (url) that is as reliable and unbiased as possible and must only contain one link.
Obvious right or left wing sources will be removed at the mods discretion. We have an actively updated blocklist, which you can see here: https://lemmy.world/post/2246130 if you feel like any website is missing, contact the mods. Supporting links can be added in comments or posted seperately but not to the post body.
3. No bots, spam or self-promotion.
Only approved bots, which follow the guidelines for bots set by the instance, are allowed.
4. Post titles should be the same as the article used as source.
Posts which titles don’t match the source won’t be removed, but the autoMod will notify you, and if your title misrepresents the original article, the post will be deleted. If the site changed their headline, the bot might still contact you, just ignore it, we won’t delete your post.
5. Only recent news is allowed.
Posts must be news from the most recent 30 days.
6. All posts must be news articles.
No opinion pieces, Listicles, editorials or celebrity gossip is allowed. All posts will be judged on a case-by-case basis.
7. No duplicate posts.
If a source you used was already posted by someone else, the autoMod will leave a message. Please remove your post if the autoMod is correct. If the post that matches your post is very old, we refer you to rule 5.
8. Misinformation is prohibited.
Misinformation / propaganda is strictly prohibited. Any comment or post containing or linking to misinformation will be removed. If you feel that your post has been removed in error, credible sources must be provided.
9. No link shorteners.
The auto mod will contact you if a link shortener is detected, please delete your post if they are right.
10. Don't copy entire article in your post body
For copyright reasons, you are not allowed to copy an entire article into your post body. This is an instance wide rule, that is strictly enforced in this community.
founded 1 year ago
MODERATORS
I don't know if you already know, but if you're in the US, the FCC has a program to provide captioned telephone service at low or no cost: https://www.fcc.gov/cts
The design there is basically the telephony equivalent to dark patterns. Like endless IVR loops. Throw as many roadblocks in the way of someone trying to cancel while not technically making it impossible: outsource your cancellation department and make sure they use a lossy codec so everything sounds like mud. Then the agent will try to beg you off for another month and, if successful, the thought of having that horrible experience again will discourage you from taking action.
I also have some hearing issues and struggle with accents over the phone. It's never an issue in-person but I dread getting someone with a thick Indian accent when I call a company. Less because it's frustrating and moreso because I feel bad about it. It's MY fault I'm having trouble understanding and their boss for hiring them to that position.
Ironically, an Indian accent does for me what English accents do for a lot of people. I love the way it sounds
Republicans: "Government never does anything to help you!"
But they're hurting my business! People who forgot to unsubscribe make up 99% of my user base!
Regulations are trying to get in the way of economically productive businesses like mine. /s
To be fair, I'm sure many of them are already working as hard as they can to make sure these new rules never do.
That's how it always works. Break the government so they can say the government is broken.
Or the equally dumb Reaganism, "The nine most feared words are, 'I'm from the government and I'm here to help' "
Meteorologists employed by the government can give us plenty of warning, paid by us taxpayers, rather than having to fork over cash to AccuWeather.
Plenty of civil service government jobs do the same thing and it's incredibly ignorant to assume that they're an IRS Boogeyman "revenuer" out to get you.
Jfc just spent 15 minutes trying to cancel a newspaper subscription this morning. Shame I couldn't wait six months to do so.