this post was submitted on 03 May 2024
39 points (100.0% liked)

Technology

37723 readers
542 users here now

A nice place to discuss rumors, happenings, innovations, and challenges in the technology sphere. We also welcome discussions on the intersections of technology and society. If it’s technological news or discussion of technology, it probably belongs here.

Remember the overriding ethos on Beehaw: Be(e) Nice. Each user you encounter here is a person, and should be treated with kindness (even if they’re wrong, or use a Linux distro you don’t like). Personal attacks will not be tolerated.

Subcommunities on Beehaw:


This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.

founded 2 years ago
MODERATORS
top 7 comments
sorted by: hot top controversial new old
[–] [email protected] 28 points 6 months ago (2 children)

Hmmh. Good reminder not to rely on these cloud services too much. And I mean the terms and services are kinda vague and enforced by a (rogue) AI. She could have stored murder mystery stories to the same effect.

[–] [email protected] 21 points 6 months ago* (last edited 6 months ago) (2 children)

Google loves to have entirely ai-driven moderation which makes decisions that are impossible to appeal. They are certain that one AI team lead is more valuable than 20 customer service agents. Meanwhile, YouTube shorts is still a pipeline to Nazidom and death by electrical fire.

Might be the worst customer service in the tech industry, though that's a highly competitive title.

They also don't offer replacement parts (even major parts like the charging case) for their headphones. So I guess they're intended to be a disposable product. Evil shit.

If you've ever had an entirely positive interaction with Google customer service... you'd probably be the first.

[–] [email protected] 8 points 6 months ago* (last edited 6 months ago)

They're fairly known to do this. For YouTube creators it's been this way for years. With nobody at the other side, just AI. Every now and then some YouTuber makes a video how they were able to restore their account against all odds.

I mean with that it's bad because peoples livelihood is on the line. But also getting a regular Google account can have serious consequences. People use it to login to other services, have half their lives stored there and their phones connected.

And I think there is a general push towards AI powered customer support. I'm afraid in 10 years it'll be very hard to reach anyone that can help you if it's not the standard procedure. And it'll be more a sci-fi dystopia. With most companies and contracts.

[–] [email protected] 1 points 6 months ago

I thought you could buy replacement parts of headphones I remember seeing prices listed somewhere.

[–] [email protected] 4 points 6 months ago (1 children)

Reading the article, it's not the content that caused the ban but sharing it to too many people (her beta readers) she was seen as a spammer.

[–] [email protected] 1 points 6 months ago

Hmmh. That is about a different author who said that on Instagram. And reading that Instagram post (which I haven't done before) ... There seems to be more to it. Sharing documents with explicit content with multiple people seems to be the issue. And that'd align with my experience. I've worked on 'normal' Google cloud documents with ~30 to 50 people and nothing ever happened. That could be coincidence but I suppose lots of people do that. Maybe it's really the combination of the two factors.

[–] [email protected] 3 points 6 months ago* (last edited 6 months ago)

They get a divorce?