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submitted 11 months ago by [email protected] to c/[email protected]

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[–] [email protected] 1 points 11 months ago

I think this is a training issue that needs to be resolved at the Helpdesk level. I understand that nobody is perfect but if you keep seeing tickets like that - Helpdesk managers need to update their training modules and start tweaking the Helpdesk system to have service requests go to the proper groups. Incident tickets are another story but that's where the training comes in.

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