this post was submitted on 08 Dec 2023
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Google's customer service has become non-existent and unhuman. I would be leary of trusting their ability to sort out any issues in a fast or logical manner.
I say this as a paying customer of a few of their products. Despite this position with them I've been stiffed on Google Play gift cards in which there has been no human recourse within Google to deal with.
They just keep the money and there is no agency or person to investigate the 1000s of people with legitimate issues of redeeming the cards caught up in their AI flags. It's a nice way for Google to keep all of this money they have collected and never provide services for.
Slowly I've been removing their services from my life as I de-google where possible.
The only two Google services I still use are YouTube and Google Maps.
I use Google Maps as a local guide of sorts, because restaurant information (and information on other places) is often better compared to Apple Maps and other services. I didn't use it for navigation for years and the app is a bloated mess nowadays.
The satellite office of the company I work for isn't even listed on Apple Maps at all. It's been there for over 10 years. Fuck Apple Maps.