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You jest, but you're not wrong.
Pushing to "improve processes and efficiency" for as many people as possible, where that requires changes to what people do - and especially changes to the applications they use - means a whole lot of retraining and mistakes. Office workers are hardly different than factory line workers. They do the same thing over and over every day, and if anything changes, they're flummoxed.
This also serves to reveal more clearly which workers are more and less adaptable, so that you can focus any of your efforts. Either get more in the way of the more productive people, or take advantage of less productive people to effect a larger error.
Edit: And if your "improved processes" are complicated enough, this gives other people who want to resist more opportunities to employ malicious compliance.
Not for a moment did I believe the comment was made in jest