this post was submitted on 06 Nov 2023
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I am not a lawyer but previously in my career I dealt with software licensing and FOSS. When it comes to charging for FOSS it is almost always for support. Otherwise you are 100% on your own to read documentation and figure out how to use it.
I am not surprised at all by their reaction and request for you to pay for the software when calling for technical support. This is their business model, make money off of the tech support.
100% how I read their license page. It isn't like we are using it within another application, just literally using it as advertised. Unfortunately, the email came off as advising us that the software isn't intended for use without a business license so we are now investigating other options.
Note that they said "not intended" and not "not allowed". you are perfectly within your right to use the program under the GPL without licensing it otherwise.
But the company would prefer if you paid for a license (and support). If you weren't allowed the use you do, they would have said as much, but they didn't.
This is a common business practice with open source software and I don't particularly think it s "wrong", but the fact that they are apparently trying to use confusion to make it look like you have to buy a license for commercial use is very icky in my opinion (but is unfortunately also very common).
This is how I expected FOSS to function. If you get a chance, check out their license page, which directs prospective users to the AGPL and also has further restrictions on what users may not do.
I just checked it out. That licensing documentation is a mess. They say that it's released under the AGPL, but not all of it? So what they are saying is that the whole product is not actually under the AGPL. I wonder if their "freeware" part can actually be removed without major loss of functionality. Because if that's possible, then you could simply rebundle that one.
But I suspect it exists exactly to "taint" the open source nature of the product.
I suspect most of it leans heavily on ghostscript, so they are required to provide AGPL. They would like to obtain support contracts, so support requests are considered out of compliance unless they are paid. I find it interesting that they basically have AGPL+ were plus is whatever they have on their license page in addition to AGPL.