Mildly Infuriating
Home to all things "Mildly Infuriating" Not infuriating, not enraging. Mildly Infuriating. All posts should reflect that.
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You don't get to be an $80 billion company by leaving 23 cents on the table.
Or any company. Accountants absolutely hate Pennies missing. Dollars are easier to stomach but Pennies makes them nervous that some miscalculation that signals a bigger issue is going on.
They're not missing funds though, it's not a discrepancy in accounting. They overpaid , they know where the money is, and it's simply a business decision whether to recover it or not.
They could have simply filtered on overpayment above some arbitrary value based around recovery vs goodwill.
Or they could have let it slide, but still notify people so that they wouldn't be wondering if it was an accounting error.
But no, they want to recover 23 cents which is well below the cost of everyone's time and effort to deal with, on both sides of the transaction.
Oh they could have. To be honest I’m not sure why they didn’t.
boss here was havin' a fit over 2 cents last week.
it was her goof. and involved numbers much larger than 0.02. i think she got it all sorted now.
Exactly. It’s not that it’s a small amount. It’s the “why”.
What did I mess up and is it going to require a team of people to prove there isn’t some nefarious thing going on.
Same reason you get mailed a 12 cent check that cost them more than 0.12. It makes the books make sense and if the check expires then the amount moving into the right account then also makes sense.
So they can sign off on the numbers as being correct.
I once had to sit down with a suppliers accountant because the billion dollar company I worked for couldn't figure out why the PO and the invoices on about 50 orders were slightly off.
Reason: The supplier and billion dollar companies systems used different units of measure. So the conversion created a rounding error as the billion dollar company only went out 4 decimal places This led the the invoices being between $0.01-$0.05 off. All told the difference was $0.01.
It took us 2 hours and I had to buy the suppliers accountant lunch to get it sorted out.
I had a similar thing when I was asked to look into cloud costs. All of the numbers on the spreadsheet looked correct but the totals were slightly different. On inspection they were out to 4 or 5 decimal places. Which led to another discussion "How do we charge a Cost center for $0.0003?" Fortunately that wasn't my problem to fix
Oh that sounds like fun.
But will there even be anything left of that after credit card fees? I mean I guess they are a huge company, maybe they pay less in those fees. Then again so are credit card providers. I'm sure they want their share too.