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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 3 weeks ago by [email protected] to c/[email protected]

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[–] [email protected] 1 points 3 weeks ago

Idk about that. You can get a fully formed opinion about customer service quality based on 1 interaction, depending on how good or bad that interaction is. My internet has been spotty and below the advertised speed? If the customer service rep gives me helpful answers regarding the probable cause and the likely time to fix, I'm gonna be blown away. If they wave me away and tell me that their engineers will look into it and ask if I'll fill in a survey about my experience which will only take a minute of my time, I'm probably not gonna feel too positive about their cs quality.