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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 3 weeks ago by [email protected] to c/[email protected]

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[–] [email protected] 11 points 3 weeks ago (1 children)

I think this is true to an extent but from my experience the network is usually well-maintained (latest DOCSIS, low ping, etc) and the backend seems to support IPv6 but people don’t have a clue how anything works.

I can tell cable installers have no clue how networks work beyond the coaxial cable coming into the premises. Nothing against them, that’s great, but it’s crazy to me that they look flabbergasted when I do a simple ping to check for connectivity.

On top of that, customer service probably gets harassed by people that don’t know anything wanting help for more premises/LAN problems. But they literally don’t know what IPv6 is — that’s like minimum networking knowledge — so even if you’re smart you won’t get anywhere with them.

[–] [email protected] 5 points 3 weeks ago (1 children)

I had spectrum at my house like 6 times in 2 weeks. They redid all my coax house to pole. They had guys supposedly go out and check the street for issues. I get like 20 times a day where my latency shoots up. I play any MMO or online game I'll have at least 1 disconnect but usually I get every 10 minutes.

It sucks, but on the bright side I may get the new fiber company in the area some time, they say my address is able to preorder but that's been about a year now and nothing yet...

[–] [email protected] 2 points 3 weeks ago

Spectrum has actually been my favorite. I have experience with Cox, CenturyLink, Mediacom and Spectrum.

But if fiber came into my neighborhood it would be game over.