Technology
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Actually this makes sense from a corporate asshole perspective: the need for call center employees is seasonal. So you hire call center employees before the holiday season, and then the system auto-fires all the excess employees for missing their quota after the end of the season.
The problem with that is it applies throughout the year. Those weren't the only unattainable metrics.
To give you an idea of what this place was like, I was shitcanned because I spent too much time in "UNAVAILABLE" status. For two whole days I was "UNAVAILABLE." It was on the last day of one month and the first day of the following month. When the next review came up I was auto-termed because I missed my "AVAILABLE" numbers two months in a row.
I was "UNAVAILABLE" because I had been promoted and was in training for two days. My trainer told me to be "UNAVAILABLE."
Apparently that wasn't a good enough reason for being "UNAVAILABLE." Rather than correcting it or even trying to stick up for me my manager gave me a "Sorry, nothing I can do."
Nordstrom, by the way. Garbage company. Do not work for them.