this post was submitted on 22 Jul 2024
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Interesting, I've lived in a few different places and never heard of this. I'll look it up. I'm in Australia atm. I will see what I can find out through Fair Work.
Are you a casual? That means zero hours guaranteed. When they need you, they call and offer shifts. Similar to zero hour contracts elsewhere.
However, you get a 25% bump in pay for this arrangement. If it does not suit you, you should not have taken the role.
If the role is not casual you are entitled to be paid for the hours your contract is for if part time, or 38 hours o'er week if full time.
Check your contract. Some of the bigger retailers have an enterprise agreement instead if an award rate, so worth checking if that applies instead.