this post was submitted on 20 Jul 2024
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There is learning here.
As companies, we put faith in an external entity with goals not identical to our own: a lot of faith, and a lot of control.
That company had the power to destroy our businesses, cripple travel and medicine and our courts, and delay daily work that could include some timely and critical tasks.
This is not crowdstrike's fault; for the bad code yes, but for the indirect effects of that no. We knew - please tell me we had the brains god gave a gnat and we knew - that putting so much control in the hands of outsiders not concerned or aware of our detailed needs and priorities, was a negligent and foolish thing to do.
The lesson is to do our jobs: we need to ensure we have the ability to make the decisions to which were entrusted, and the power that authority gives us that our decisions when accepted are not threatened by a negligent mistake so boneheaded it's all but the whim of a simpleton. We cannot choose to manage our part of our organization effectively, no matter how (un)important that organization or part is, and then share control with a force that we've seen can run roughshod over it.
It's exactly like the leopards eating our face, except people didn't see they were leopards. No one blames the leopards, as they're just conforming to their nature, eventually.
And no one should blame this company for a small mistake, just because we let the jaws get so close to our faces that we became complacent.
Have you never worked in corporate IT or something? Of course we should blame Crowdstrike, that way we don't get a sev 1 on our scorecard.
It's funny that corporate IT will be one of the groups getting the blame in this case, despite it being in most cases not their decision that a company lacks a separate test and production environment. The executives that decided that usually gets off scot free.
Hahah, no doubt, while popping in and out of the outage call repeating the phrases "can I get an update?", " Is there an ETA on recovery?" and "We need to get this back online"