this post was submitted on 19 Jul 2024
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Major IT outage affecting banks, airlines, media outlets across the world (www.abc.net.au)
submitted 4 months ago* (last edited 4 months ago) by [email protected] to c/[email protected]
564 comments fedilink hide all child comments
 

All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It's all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We'll see if that changes over the weekend...

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[–] [email protected] 102 points 4 months ago* (last edited 4 months ago) (28 children)

Here's the fix: (or rather workaround, released by CrowdStrike) 1)Boot to safe mode/recovery 2)Go to C:\Windows\System32\drivers\CrowdStrike 3)Delete the file matching "C-00000291*.sys" 4)Boot the system normally

[–] [email protected] 60 points 4 months ago (19 children)

It's disappointing that the fix is so easy to perform and yet it'll almost certainly keep a lot of infrastructure down for hours because a majority of people seem too scared to try to fix anything on their own machine (or aren't trusted to so they can't even if they know how)

[–] [email protected] 50 points 4 months ago (4 children)

This sort of fix might not be accessible to a lot of employees who don't have admin access on their company laptops, and if the laptop can't be accessed remotely by IT then the options are very limited. Trying to walk a lot of nontechnical users through this over the phone won't go very well.

[–] [email protected] 17 points 4 months ago (1 children)

Yup, that's me. We booted into safe mode, tried navigating into the CrowdStrike folder and boom: permission denied.

[–] [email protected] 11 points 4 months ago (1 children)

Half our shit can't even boot into safe mode because it's encrypted and we don't have the keys rofl

[–] [email protected] 1 points 4 months ago (1 children)

If you don't have the keys, what the hell are you doing? We have bitlocker enabled and we have a way to get the recovery key so it's not a problem. Just a huge pain in the ass.

[–] [email protected] 2 points 3 months ago

I went home lol. Some other poor schmucks are probably gonna reformat the computers.

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