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What would you like for everyone to know about the type of job you have? (lemmy.world)

submitted 3 months ago* (last edited 3 months ago) by [email protected] to c/[email protected]

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Well since I've been mostly in customer service jobs I'd like for people to know that the reps don't make the rules or decisions. When there is something about a store or service that's undesirable such as prices then it's something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.

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[–] [email protected] 50 points 3 months ago (1 children)

The things I ask you to do while troubleshooting aren't guesses. They're based on years of experience.

[–] [email protected] 28 points 3 months ago (1 children)

Sometimes I'm guessing, but my guesses are more informed than yours and I'm only suggesting giving it a try because it will be faster than this argument we're now having about it.

[–] [email protected] 12 points 3 months ago

If you can frame every guess so that it can only ever have a binary A/B answer, troubleshooting and guessing are pretty much identical.