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Buggy games should be 100% allowed to be refunded. (lemmy.ml)

submitted 1 year ago by [email protected] to c/[email protected]

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I have no idea how many runs I started in BG3. Every few moments I report a bug. Every update the game seemingly gets worse. Decisions don't work, pathing is awful, after the latest update attacks no longer connect properly and my character claims not to be able to attack with a clear line of sight and so on. I have never finished the game, because by the time I reach Act 3, it just gets too much. I don't want to go into details, because, again, I reported tons of bugs. Steam refuses to refund me the money, even though the game is too buggy to complete. Sure, I can probably get to the credits, but the choices saved into the world aren't mine and the world didn't progress correctly. Multiple times I had dialogue not happen, end abruptly with no option to redo the line and rolling back save not fixing it. If you have no issues, I'm happy for you. But I'm tired. I just wanted to play my silly game and be happy, but instead I wasted 60 euros (actually 120, bought it twice, I'm a fool, don't want to elaborate on that) to work as a free QA and be treated like dirt. Fuck this.

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[–] [email protected] 21 points 1 year ago (5 children)

If the automatic refund was rejected, you can ask for a manual review.

But if you've really started that many runs, and put in enough hours to get that far, don't be surprised if they deny a refund. You've already experienced most of the game. It's like going to a restaurant, tasting your meal, saying it's horrible, then continuing to eat it.

[+] [email protected] -19 points 1 year ago (4 children)

I requested a refund immediately upon realizing the game is too buggy for a proper playthrough. How is it my fault the game is longer than 2 hours so it doesn't go under the requirements? Besides, there's no request for manual review. All reviews are "manual", but they seldom if ever consider anything besides playtime, for examples look at the trend of running entire game and then refunding. I work professionally as QA, so to me this is plain bullshit. With the amount of time I spent reporting bugs, I should have a second salary, not money spent on a game I cannot even properly complete.

[–] [email protected] 5 points 1 year ago* (last edited 1 year ago) (1 children)

Have you consider sending your collection of ticket and professional bug reports to Latina and properly get a 2nd job and earn your justified income?

Granted I haven't finished my first run, but locking out contents/dialog/story path is part of the deal in crpg no? (Or, like if you killed some NPC and then later not be able to finish a side quest involving that dead guy is fairly normal.)

[–] [email protected] 11 points 1 year ago

I don't know that sending it to a random Latina would work. She'd probably be weirded out by some random person removed about a game.

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