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Has anyone ever had a bot on a website answer their question? (kbin.run)

submitted 4 months ago by [email protected] to c/[email protected]

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I think i did once, but this was honestly a question i could have found the answer to on their site i just didnt wanna look

its always some vague bullshit that doesnt help

dunno im just kinda mad that they shove this shit in your face, make it hard to get to a real person

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[–] [email protected] 7 points 4 months ago

Yes, but not for a good reason.

I’ve asked chat bots for some services (telcos, etc) for very basic questions that you’d think would have been easy to find from a search engine or their main FAQs, but they were not. The bot was at least able to reference some obscure, super old help pages that had otherwise fallen off the radar.

The bot was a solution to a problem only caused because their website was shitty. I guess it’s cheaper to add an ai bot than it is to organize your documentation.