this post was submitted on 24 Jun 2024
441 points (98.0% liked)
Asklemmy
43863 readers
1847 users here now
A loosely moderated place to ask open-ended questions
Search asklemmy ๐
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- [email protected]: a community for finding communities
~Icon~ ~by~ ~@Double_[email protected]~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I am starting to doubt your credentials. When a salaried employee works 44 hours, it costs the same as when they work 40. And the tougher the economy, the more work you can squeeze out of each person. And no, even in this economy people will leave, not everyone will hang onto thier jobs. And it will be the ones who refuse free overtime that go. This is even amazons well known work model. Only they enforce required firings to take it a step further.
You're doubting my credentials, this is hilarious. Here's a news flash, most of the employees using software at scale, like say Salesforce, are call center hourly employees. If you actually sold SaaS for as long as you said you have you'd know this, because it's part of a savings analysis you do in pitch decks. So ya, I'm starting to doubt your credentials.
Yes yes, not every single person will hang out in their job, but look at the market. It is flooded with talent with no place to go due to everyone having layoffs. You do not have a lot of power as a prospect right now, so people stay put for the most part. Anyone who is in management would realize these things as people start leaving less and you're flooded with applications when you open a position.
Yes, people who refuse the free overtime will go, so you have more people you need to rehire, which is very expensive. Have you ever managed a P&L before?
Amazon does this because they have an infinite supply of applications wating due to them being in the Big 3. Not every company has that pull.
I guess now I know that you just have a super narrow view. Cause no, call centers are not the majority. Not even close. The average tech worker interacts with far more SaaS software products in a day than a call center worker. That however explains your views. Call center software is an outlier. The workers are usually hourly, not salary. And so thier time does matter to the purchaser of the software, and usually it matters a lot. That just isn't the way it is for the rest of the SaaS market.
Oh Jesus.... It's not about how many you interact with it's the scale. A companies tech team is a fraction of the size of the call center.
Call center software is an outlier. Just that massive multiple billion dollar software industry. I mean who even uses Salesforce right?
But you were assuming people weren't hourly. So you were assuming you could have people work forced overtime, skilled workers, with nothing going wrong? Oh boy, bold management tactic.