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Well if the risk is that they are paying $300 an hour in unnecessary labor, that's a risk that would put almost any restaurant under. Perhaps a better answer would be a commission-based system, just build a 20% commission into the price of the food rather than making it a mandatory tip or a line item on the receipt. Problem is that makes marketing harder because you have to explain why your food is 20% more expensive than the competition and try to get people to understand that their bill will actually be the same or less. It also doesn't necessarily incentivize the employee to provide better service. And while I conceptually agree that should be the responsibility of the manager, in practice it's difficult. I'm not sure what the solution is. I agree there needs to be one.