this post was submitted on 02 Oct 2023
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What do you mean charge 20%? How sure is the consumer to be that that 20% goes to the employees?
Are they just tacking on 20% because they realize they can get that extra fee for no reason? It's bullshit and predatory. People are looking at prices to judge where they want to/can afford to eat at and this behavior makes the business look cheaper at first glance.
No, fuck that shit. No tipping and no "service fee" bullshit. Just give us normal, straight prices on the menu. If you cannot afford to pay your staff at the prices for the meals, raise the prices.
I've seen places that even write on the menu "to pay our employees a living wage" or similar to justify the fee. Which again, is fucking bullshit! A businesses inability to price its product is no reason for me to deal with fees.
My point is that if someone leaves a 20% tip, that goes to the server and whoever they need to tip out like bartender and busboys. But it goes directly to them. When a business implements a service fee, that direct line to the service worker goes away. If I'm told there is a 20% fee to pay staff, I expect it to go directly to staff.
I'm all for dropping tips and paying living wages. But a "service fee" isn't the way to do it. Just raise the damn prices.
A mandatory 20% fee is just the business saying that everyone has to tip 20%, and trust us that it actually goes to the servers/staff. There is functionally no difference culture-wise between giving consumers the choice to tip 20% and mandating a 20% service fee. It's the same as the "gratuity added to parties over 8."