this post was submitted on 06 Mar 2024
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I find it very questionable that you publish this sort of hit piece against Lemmy without even bothering to ask for a comment from our side. This is not how journalism should work.
Effectively you are blowing the complaints of a single user completely out of proportion. It is true that we didnt respond ideally in the mentioned issue, but neither is it okay for a user to act so demanding towards open source developers who provide software for free. You also completely ignore that this is an exception, there are thousands of issues and pull requests in the Lemmy repos which are handled without any problems.
Besides you claim that we dont care about moderation, user safety and tooling which is simply not true. If you look at the 0.19.0 release notes there are numerous features in these areas, such as instance blocking, better reports handling and a new moderator view. However we also have to work on improvements to many other features, and our time is limited.
Finally you act like 4000€ per month is a lot of money, however thats only 2000€ for each of us. We could stop developing Lemmy right now and work for a startup or corporation for three or four times the amount of money. Then we also wouldnt have to deal with this kind of meaningless drama. Is that what you want to achieve with your website?
Wow, when are you going to realize that you work for your users?
This isn't "one user" being "so demanding". Its a trend. Read what others have said. Learn from your mistakes. Your community of instance admins are pissed because you're constantly throwing them under the bus. And, yes, your moderation tools are crap. Thats objective.
And 2000€ per month is a ton of money. Most open source devs get nothing. Stop being so ungrateful and disrespectful to the community that you work for.
Sorry if you were just making a joke, my sarcasm detector is not really working anymore (/s at the end would help). But if not, this comment really perfectly captures the entitlement in open source.
Now imagine you spend months (or even years) of your free time to build something for people to use freely, and the result is that you get endless comments from random strangers, telling you that you work for them and that you need to respect and be grateful to them. I honestly am impressed that open source still exists at all at this point.
I think it's a question of philosophy. If I take donations for something, is it really still my hobby projects I build in my free time?
Not really IMO. The moment I make money off it, it's more than that.
And if I have a community of people who use that project, I should be transparent with them and engage with them. Maybe the Lemmy devs are doing this in some place where I'm not (like on their matrix), but I have never seen them explain why they are working on certain features and not on others. Their development updates are awesome and I appreciate them, but it's very much a communication of "we are doing this, see you next time". The recent AMA was a good example of engagement that gives the possibility to explain things better and get into contact. My advice would be to work on communication and feedback channels.
But everyone is free to see that differently.