Asklemmy

43907 readers

1066 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

202

Am I the only software engineer greatly worried and disturbed by AI ? (lemm.ee)

submitted 9 months ago* (last edited 9 months ago) by [email protected] to c/[email protected]

157 comments fedilink hide all child comments

Ok let's give a little bit of context. I will turn 40 yo in a couple of months and I'm a c++ software developer for more than 18 years. I enjoy to code, I enjoy to write "good" code, readable and so.

However since a few months, I become really afraid of the future of the job I like with the progress of artificial intelligence. Very often I don't sleep at night because of this.

I fear that my job, while not completely disappearing, become a very boring job consisting in debugging code generated automatically, or that the job disappear.

For now, I'm not using AI, I have a few colleagues that do it but I do not want to because one, it remove a part of the coding I like and two I have the feeling that using it is cutting the branch I'm sit on, if you see what I mean. I fear that in a near future, ppl not using it will be fired because seen by the management as less productive...

Am I the only one feeling this way? I have the feeling all tech people are enthusiastic about AI.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 1 points 9 months ago (1 children)

And yet, we don't use touch-tone menus, bots that suck are already commonplace. An LLM bot could stand to dramatically improve the user experience, and would probably use the same resources that the current bots do.

Simple things like "I want to fill a prescription" or "I want to schedule a technician" or "do you have blah in stock" could be orchestrated by a bot that sounds human, and people would prefer that to traversing a directory tree for 10m.

I don't even want to think about how someone would implement a customer facing inventory query using a touch-tone interface, let alone use that.

[–] [email protected] 1 points 9 months ago* (last edited 9 months ago) (1 children)

I fail to see how adding an LLM to an IVR could improve that situation. Keywords like "fill perscription", "schedule technician", and "do you have [blank] in stock" are already present and don't need any kind of text generation to shunt a caller into the appropriate queue or run a query on a warehouse database.

Where, exactly, do you think an LLM could contribute other than, like, a computer generated bedtime story hotline or something?

[–] [email protected] 1 points 9 months ago (1 children)

I fail to see how adding an LLM to an IVR could improve that situation.

Ok. I'm not trying to convince you of anything, nor am I the one responsible for this, I'm just very confident this will inevitably happen. Only time will tell.

[–] [email protected] 1 points 9 months ago

Oh, no question. I'm sure someone will think it's a good idea and waste a lot of money on it.