this post was submitted on 21 Jan 2024
142 points (93.3% liked)

Technology

59187 readers
2746 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS
 

Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company::An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 26 points 9 months ago (5 children)

well... the user asked the bot to behave like that, it complied.

[–] [email protected] 25 points 9 months ago (3 children)

Indeed. I'd hardly classify this as going "rogue"; rather, inadequate guard rails in place for this application.

[–] [email protected] 30 points 9 months ago (2 children)

I love how companies are ready to put an unchecked unqualified underpaid inhuman employee as their first contact with their customers.

[–] [email protected] 13 points 9 months ago

Exactly. Play stupid games, win stupid prizes. You get what you (didn't) pay for. If you try to cut employees by using AI then you deserve this. You also deserve this if you don't pay your employees a decent wage. But they won't learn anything from this.

load more comments (1 replies)
load more comments (1 replies)
load more comments (2 replies)