Proton

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Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world's largest secure email provider. Swiss, end-to-end encrypted, private, and free.

Proton VPN is the world’s only open-source, publicly audited, unlimited and free VPN. Swiss-based, no-ads, and no-logs.

Proton Calendar is the world's first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It's open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

founded 1 year ago

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Proton Support Issues (kbin.social)

submitted 10 months ago* (last edited 10 months ago) by [email protected] to c/[email protected]

12 comments fedilink hide all child comments

I've been trying to get answers from Proton for literal months concerning critical functionality issues with their mobile Android client. Messages are often truncated / missing data; clearly, there's a disconnect between the cached version of the message and the message the user sees. Unfortunately, every attempt to resolve this with support is met with boilerplate "try our beta app" at best, ghosting at worst.

I have supported Proton as a paid user since 2018. It would be nice to think that they value their early adopters, but... honestly... their actions suggest otherwise.

Edit: Proton acknowledges the issue, offers no timeline for a fix:

Please be informed that the issue has been reported and our developers are aware, they are look for fixing it in one of the future updates of the app. Unfortunately, we cannot provide an ETA on when the permanent fix will be available.

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[–] [email protected] 2 points 10 months ago (1 children)

Very strange. I've used Proton roughly as long as you have, and have never had any of these issues with the Android client. I send emails from my phone all the time, even important ones.

[–] [email protected] 2 points 10 months ago

Regardless, Proton acknowledges the issue:

Please be informed that the issue has been reported and our developers are aware, they are look for fixing it in one of the future updates of the app. Unfortunately, we cannot provide an ETA on when the permanent fix will be available.

Not exactly a stellar reply, given that their business revolves around their email offering.