this post was submitted on 16 Jan 2024
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Piracy: ꜱᴀɪʟ ᴛʜᴇ ʜɪɢʜ ꜱᴇᴀꜱ
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https://www.gamesradar.com/gabe-newell-piracy-issue-service-not-price/
As Gabe Newell said: "Piracy isn't a pricing issue, its a service issue"
As my friend said: "every time a plastic video disc says " operation not permitted " a torrent is born...
As I say: "People will pay when it's easy, more reliable and more convenient." As a software product manager, I forbid my product from ever wasting developer cycles with copy protection.. It's expensive to deliver, annoying to real customers and doesn't make us any more money...
As a user of software, I salute you.
I don't disagree with anything but I feel like GabeN said that before streaming and subscriptions took over.
Photoshop is an incredibly easy to use and powerful tool for creators - I'd be happy to drop like $200 on, for example, the 2024 version. I'm not happy to spend $10 or $30+ a month for life to use it, especially when they lock you in to a year subscription and charge you a fee if you cancel early so you literally can't just sub only the month when you need it, it's the whole year, period. I'll just pirate or use photopea or whatever.
Similar for streaming. Netflix gave us the option to pay for more screens to watch on. Now suddenly it matters whose house it's in?? All while you're constantly removing value from the platform and you cancel anything decent if the production value is too high? Fuck you man I'm not paying like $30 monthly for that.
Please do keep voting with your wallet - its one of the few remaining ways to express our discontent!) That being said, I feel like both of those examples are where the service provided by adobe and then Netflix are terrible.
Adobe is making you buy a whole year and Netflix is hassling you for "letting your pensioner mum watch your account".. To me, both of those are examples of bad service (coupled with cost).
For me, a counter example for me is amazon.com: I hate what they're doing to the retail landscape but find it hard to resist, as I find them SOOO convenient, and their customer service (for now) is absolutely stunning!!! Now if their prices were too high, I'd personally probably pay for that convenience a bit. (Where there model breaks for me completely is warranty major purchases: I've had warranty denied by manufacturers for items purchased through non approved amazon resellers. So now, for me, anything over $100 and I'm looking for direct purchase from the manufacturer as a preference. )
I think not getting what you paid for is a pretty big service problem idk man