this post was submitted on 15 Jan 2024
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516
'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)
submitted 10 months ago by [email protected] to c/[email protected]
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[–] [email protected] 31 points 10 months ago* (last edited 10 months ago) (19 children)

I don't recognize these pain points. I always use the self checkout and it's usually quick and painless. My experience is.

Edit: seems I made the assumption that everyone uses wireless scanner handles.

  1. When we enter the store we scan the ID to get a wireless scanner handle.
  2. Collect your wares, scan with the handle, placing them directly into the bags along the way.
  3. Put the handle back and blip your membership id (card or qr code on phone) again to start the checkout.
  4. Blip your payment card.
  5. Walk out

Every once in a while I get caught in a random check, which is kind of a pain, but it's so infrequent that it is acceptable.

Is this not how it usually works?

[–] [email protected] 4 points 10 months ago (3 children)

Wait, you don't have to scan every item at the checkout?

[–] [email protected] 3 points 10 months ago* (last edited 10 months ago)

No, we (most supermarkets in Sweden) get a wireless scanner handle that we have with us in the store. So we scan each item when we take it from the shelf and put it in the bag/cart. When we get to the self checkout we just put the handle back and pay.

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