this post was submitted on 12 Jan 2024
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Ah yes, end users have no right to point out a software's flaws unless they're better than the developers who made it.
Don't tell me you forgot what a "non technical end user" is?
Users can't even add a feature request because they're met with a storm of insults and snobbery.
Well, I have some news for you: You can't hope for the year of the Linux desktop and keep treating end users like shit.
Pointing out flaws is fine. Shitting on devs, is not, just like devs shitting on users isn't.
Don't be surprised if you attack somebody and they defend themselves.
Saying "X doesn't work" is completely fine. Writing a rant about how opensource devs don't think about people, yadayada. Buddy, these are people giving up their free time to write stuff. Nobody's forcing you to use it. There are no guarantees provided, no warranties either. It's provided as is.
The way you are is as if someone built a free house in the woods, you showed up and complained about how the door is creaky, the toilet leaky, a draft coming through the windows, and you wrote a review online disparaging the free work. Does that sound like good behavior to you?
How did you write the feature request? "I demand this be implemented because you're providing a product and I'm a customer" or "It would be great if X were added for reason Y"? If it's the latter and you were met with unkindness, of course that's shit, no doubt.
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I understand devs being busy. What I can't stand is their fan club who keep shitting on every user asking questions or not having the time to do a deep search on every single solution and the problems that come with it.
Maybe this is news for you, but FOSS communities are incredibly toxic. Every single suggestion or legitimate complaint is taken as a personal attack.
Then they wonder why people don't pay enough attention to Linux and Open Source Software in general.
Perhaps they should realize there's too many assholes in the community who keep driving people away. Normal folks have a limit. They just leave and hope their Windows doesn't crash away, which is less frustrating than having to personally deal not only with tech issues but the shitty attitude of peple who are knowledgeable enough.
Worse, when you want to point out a flaw, you need to build an exhaustive list of reddit posts, archive org pages and so on and face trial because unless you give every single piece of evidence then your complaint is invalid. And I'm sorry but normal people just don't have time for this shit.
Remember that joke? Ask for help and you get no response; Say linux sucks because you can't do X and you get dozens of apologetic posts explaining step by step how to do stuff.
Turns out there's some truth behind that joke.
So there are two points:
Still point 2 does not invalidate point 1.
I've had to deal with toxic ubuntu, debian, arch, nixos, rust, java, python, ... communities. The ones that piss me off the most are linux communities that treat newcomers like gutter-filth, refuse to endorse GUIs, good documentation, and just a generally better newcomer experience, then wonder why there's no "year of the linux desktop". I hate those gatekeepers with a passion. "If you use Linux, you must learn to use the command line", no how about you fuck off to whatever CLI cave you came from and learn to be a productive member of the community?
As I said, I get it. But again, writing an angry bug report, demanding a new feature be implemented, writing a tirade about "how bad opensource software is" or whatever? Nah. Not OK
Sad but true.
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