Every 2 years. My 4gb data plan keeps going up in price every 2 years so I hop on to equivalent plans during Black Friday when the same plans are the rates I used to pay.
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I'm on the same pre-paid plan since 2005 or so.
For myself, my provider is online only so there's no need to call anyone. I end up just browsing the website once in a while or whenever I recommend them to someone. Beats having to hound a company and sit on hold forever when the online providers are what you see is what you get. Not to mention having to pay attention to contract expiry so your bill isn't randomly high one month.
I like the legacy plan I'm on. I don't get netflix included - but I never use that anyway, and meanwhile I get more data for the same price.
It's paid for by my job