this post was submitted on 08 Jan 2025
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How did he not allow them to help? They should be able to remotely take over the car. He's correct that they don't need his phone to correct an issue like this.
He also didn't know how long this could take. Good to have it on a recording in case he was stuck there for an hour and did miss his flight.
He kept talking over the woman who was trying to help. He brought up his flight about 3x. When she asked him to bring up the Waymo app he pushed back rather than just doing what she asked.
He's right that it's dumb if he has to use his phone to do something. But, if she thought that would work, why not try it? I suspect the reason he didn't want to do that is that he was using his phone to record his social media post, and was more concerned with getting his viral post ready vs. trying to actually resolve the situation.
This doesn't make Waymo look good. Their car getting stuck looping a parking lot is ridiculous. The passenger not having an obvious button to push to get the car to immediately stop (or find a safe place to pull over and stop if it's on a highway or something) seems like a big oversight too. The person answering the phone also didn't seem to know how to handle the situation either. Like, this seems like one of the primary things someone on support should know how to do: stop the car and let the passenger get out if there's a problem. But, she seemed to be fumbling to find a solution.
Having said that, the guy seemed to be making the situation worse instead of trying to resolve it and get to the airport.
Please stop bending over backwards for the corporations. The customer shouldn't have to control the taxi when they're calling for emergency support like this. Should he just crawl into the front seat and drive the thing for them as well?
He was on his way to a flight. Flights are expensive. Of course he wants reassurance that his costs will be covered if he misses it due to their failings. He has no idea for how long he's going to be continually going in circles and we don't know for how long he'd already been going in circles.
This is a customer in distress and you're shitting on them because they had a stressed tone towards the mega-corp representative? Shameful.
This take is so frustrating. It's either black or white. Can't give a small critique without being labeled as a corpo shill. There was equal criticism both ways. Was this the customers fault? No. But could it have been resolved easier/faster if he cooperated? Possibly. It's a valid criticism and it doesn't in any way mean that anyone is spreading their cheeks for corporations. Nobody was getting shat on.