this post was submitted on 26 May 2024
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And way more reasons to rma
Why?
It’s a joke because if the RMA disaster that GamersNexus had when they sent in their ROG Ally for warranty repairs.
TLDR: They sent in the device to fix a common joystick problem and ASUS wanted them to replace the whole top case and the screen for a shitload of money due to “cosmetic damage” (which was a tiny scrstch on the side of the device. They didnt even mention the broken joystick and built pressure through short deadlines and threats of sending back the device unassembled if they don’t act now.
In the end, ASUS claimed it was all just a communications error and that GamersNexus simply misunderstood them and they could have just declined that repair to get ASUS to proceed with their warranty repair.
Here's the video for anyone interested. It's well worth a watch, and there are a couple of follow-ups as well.